1. 1. General & Profile
    1. What kind of providers does rent-a-guide need?
    2. Why do I have to give you my private information?
    3. Why do you need a profile?
    4. Do I incur liabilities with my registration?
  2. Offers
    1. Why do I have to set up offers?
    2. Can customers book the activities at short notice?
    3. Can I mark products as „fully booked“ for specific dates?
    4. Can I set up a minimum number of participants for activities?
    5. How can customers book additional demands such as transfer, tickets, etc.?
    6. Does the price always apply per person?
    7. What cancellation conditions apply for the customer?
    8. How can I avoid double bookings?
    9. Why do I have to set up availabilites for my offers?
    10. Can a customer directly message a provider?
  3. Handling of payments
    1. How can customers pay for their bookings?
    2. How does the invoicing & booking confirmation work?
    3. Can the provider contact the customer after the booking?
    4. How is the provider informed when there is a new booking?
    5. When and how do I receive my credit?

Frequently Asked Questions for Offerers

I. 1. General & Profile

1. What kind of providers does rent-a-guide need?

We are searching for tour providers, city guides, mountain guides, hiking guides, skipper and providers of sightseeing flights and sailing offers and all kind of other tour guides. For us it is important that your offer is individual and will be organised by a guide. Furthermore it has to be bookable directly, so there have to be fixed dates for the tour.

2. Why do I have to give you my private information?

We need your personal information only for the payments and for the internal contact with you. Customer will never see your information! The customer will only get your contact details (email address and telephone number) after the booking so that you can contact each other to speak about details, e.g. the meeting point. We always adhert to the legal depositions and will never give your information to a third party!

3. Why do you need a profile?

Your profile is your business card for customers. Here you describe yourself and name your expert knowledges. In terms of our providers we only publish profiles which are filled out truthfully and completely.

5. Do I incur liabilities with my registration?

No, you do not incur liabilites with your registration nor will you have to pay anything. Referred to our philosophy to work coherently, fairly and transparently, you can always recall your registration with a short email to us.

II. Offers

1. Why do I have to set up offers?

rent-a-guide is a website on which customers can book indivudal holiday activities directly and without consultation for a sepcific date. Thereby the customer has planning reliability. Furthermore it gives us the advantage to offer the products via other distribution partners so that customers can book them there, too. This increases your chances to get more customers. Of course you can add to your product description that you consider wishes of customers and that you can customise the offer.

2. Can customers book the activities at short notice?

Yes, that is possible. During the process of setting up the offer you can chose how long before the activity starts the customer of rent-a-guide can book it. This increases your planning reliability so that there will not be any double bookings and angry customers due to last-minute-bookings.

3. Can I mark products as „fully booked“ for specific dates?

Yes, it only takes a few seconds in your personal area. To mark a day as „not available“ you go to the specific offer („My offers“) and change your availability according to your schedule. With one click on the specific date you can block either one of offer tours or all of them.

4. Can I set up a minimum number of participants for activities?

Yes, this is possible, too. You can add the minimum number of participants in the respective box. Public activities can still be booked by a number of persons less than your minimum number, because it is possible that other customers book the activity as well so that the minimum number of participants will be reached.

5. How can customers book additional demands such as transfer, tickets, etc.?

In the box for „Additional information“ of the product descirption you tell the customer which services are included and which are not. For example, if you offer your activity with a minibus you can either set up another offer including the minibus or you can give the additional information that the customer can book a minivan on location.

6. Does the price always apply per person?

No, it depends on the offer type you chose. You can chose between a private activity, a public activity or an activity by hours. Depending on that, the price is either per person, per group or per hour.

7. What cancellation conditions apply for the customer?

If a customer cancels a deal, rent-a-guide will pay back the money to the customer and charge the money against the next invoice for the offerer if the offerer already got the money for the deal.

8. How can I avoid double bookings?

As a provider you are obligated to keep your availability up-to-date. Especially, this is important if you do offer your deals via other partners. On rent-a-guide you can of course offer different activities on one day, because our system detects if, for example, a customer books a fullday offer and therefore no other offers can be booked on this day. In this case the day will be blocked for further bookings by our system automatically.

We have also added a feature with which you can declare one day as „fully booked“, if you got bookings for that day by other partners. You can find it at „My offers“, „Edit availability“.

9. Why do I have to set up availabilites for my offers?

It is neccessary that providers keep their availability (days/periods on which the activity can take place) up-top-date so that the customer can book offers on the day on which they are at their holiday destination. With several easy features (see item 8 for more details) you can easily mark days at not available. Furthermore you can decide how long before the activity starts customers can book this. Thereby you have more planning reliability and can avoid double bookings due to last-minute-bookings.

10. Can a customer directly message a provider?

Yes, that is possible. Via our messaging system, customers can send an inquiry about a offer to a provider. The provider will be informed by email. In the menu "My Data" - "Messages" the messages can be answered. Answers should be sent within 24 to 48 hours. Rent-a-guide reserves the right to control and, if necessary, adjust messages before they are sent.

III. Handling of payments

1. How can customers pay for their bookings?

rent-a-guide offers all relevant and for a reasonable handling of payments possible payment systems and bears the expenses for that. Amongst others, the execution occurs via our service provider Ogone, PayPal and sofortueberweisung.de. The customer can pay via credit card, Paypal, sofortueberweisung.de or bank transfer. The customer pays the money to the German bank account of rent-a-guide so that neither the offerer nor the customer have to pay bank expenses. We transfer the money to the offerer until the 15th of the following month of the activity.

2. How does the invoicing & booking confirmation work?

As soon as an offer is booked the customer and the provider will get an automatic booking confirmation. If the customer wants to have an invoice you can decide if you want to send it to the customer by yourself or if rent-a-guide can generate it with the given information. You will then find them in your area on rent-a-guide.de at „Invoice / Bookings“.

3. Can the provider contact the customer after the booking?

Yes. As soon as the booking is negotiated the customer and the provider will get the contact details of the respective other so that they can arrange possible changes, the meeting point, etc.

4. How is the provider informed when there is a new booking?

If a customer books one of your offers, you will get a booking confirmation via email.

5. When and how do I receive my credit?

We will transfer your money until the 15th of the following month of the activity the money to the given bank account. Therefore it is important that you keep your information up-to-date. Rent-a-guide pays the costs for credit transfers within the EU, the provider pays the expenses from his own bank.