Support: +49 (0) 234 - 91 55 6 38 Monday to Friday, 9 am to 6 pm CET
We are happy to help

You can reach us by phone Mon-Fri from 9 am to 6 pm (CET) via +49 (0) 234 - 91 55 6 38 (local tariff).

Please note that our office is closed on the weekend and on public holidays. Due to the Easter holidays you can reach us until 29.03.2018 at 6.00 p.m. and then from Tuesday 03.04.2018 from 09:00 a.m. on.

You can contact us by e-mail via the address .

You can also use our contact form.

Online Dispute Resolution

If you are experiencing problems with online purchases, you can try to reach an out-of-court settlement through the new "online dispute resolution" portal of the European Commission.

More Information »

Rent-a-guide GmbH does not participate in a dispute settlement procedure before a consumer-enforcement agency.

In case of problems, please contact us at