Support: +49 (0) 234 - 91 55 6 38 Monday to Friday, 9 am to 6 pm CET
We are happy to help

You can reach us by phone Mon-Fri from 9 am to 6 pm (CET) via +49 (0) 234 - 91 55 6 38 (local tariff).

Please note that our office is closed on the weekend and on public holidays.

You can contact us by e-mail via the address .

You can also use our contact form.

Online Dispute Resolution

If you are experiencing problems with online purchases, you can try to reach an out-of-court settlement through the new "online dispute resolution" portal of the European Commission.

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Rent-a-guide GmbH does not participate in a dispute settlement procedure before a consumer-enforcement agency.

In case of problems, please contact us at