Support: +49 (0) 234 - 91 55 6 38 Monday to Friday, 9 am to 6 pm CET
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You can reach us by phone Mon-Fri from 9 am to 6 pm (CET) via +49 (0) 234 - 91 55 6 38 (local tariff).

You can contact us by e-mail via the address .

You can also use our contact form.


Data privacy statement of „rent-a-guide.com“

„rent-a-guide.com“ aims to present offers which are customer friendly and tailored to your particular needs. At the same time, we aspire to protect your personal data.

§ 1 Personal data

Patriculars about your personal or factual relations which can be assigned to a specific or allocable individual preson, like your real name, your address or your telephone number, are personal data. In contrast, information which are not assignable to your real identity, like your favourite websites, etc., are no personal data.

§ 2 Elicitation and processing of personal data

With visiting our website our webserver saves the call detail records of the computer from which you visit our website temporarily, due to system safety. Moreover, it saves the date and duration of your visit, the identification data, the used browser and operation system as well as the pages which you visit on our website. Exceeding personal information, like your name, address or telephone number, are not gathered, unless you give them to us willingly, for example during a registration, for entering a raffle, participating in a survey or in the context of a contract.

§ 3 Usage and circulating of personal data

The personal data which you provide to us are only used for the technical administration of the website as well as for the fulfilment of your needs and requirements – for the regular contact between you and your provider.

For processing of contracts, we need to forward your personal data, including the information about the booked services, its reference code and the date of the booking, so that he can consider them during the performance of the service and knows about your appearance. A circulating to other third parties will only happen if it is necessary for the processing of contracts with the provider for which we operate as a seller or if you agreed explicitly.

Only if you grant us permission beforehand or if the law makes it necessary and you did not enter an objection, we also use your personal data for product related suveys and marketing as well.

§ 4 Usage of Webtracking

We use a tracking software to detect the frequency of the use of our website and its subpages. This software does not gather personal data or IP-addresses, but anonymised data which is summarised, due to statistcal purposes or the improvement of the website.

§ 5 Usage of Cookies

To present you an offer which is geared to your needs, we use cookies. If you allowed the storage of cookies, we depose permanent cookies on your system to record information about the visitors. The purpose of those cookies are the optimised user guidance and the recognition of the visitor to present the favourite services and providers to this visitor. The content of a permanent cookie is limited to an identification number. Your name or your IP-address or other data will not be saved. We do not create an individual profile of your online activities.

If you do not want the usage of cookies, please deactivate the saving of cookies at your browser settings. If you want to delete already saved cookies you can always do that via the settings of your web browser. But please note that you can expect a limited display of the website and a limited user guidance.

§ 6 Newsletter

If you subscribed to our system to receive regular information about the latest services of the providers (newsletter) we will gladly send you regular information about recent service offers by the providers inserted on our website.

If you do not want to receive the newsletter any longer, please click the link to cancel the newsletter which can be found in every newsletter issue, send us a letter to: rent-a-guide GmbH, Huestr. 6, 44787 Bochum, Germany or an Email to:

§ 7 Safety

Of course, we make all neccessary safety measures to protect your personal data against loss or misuse. In spite of the prementioned reasons, the saved data is not accessible for third parties beyond our company.

If you get in contact with us via email we have to inform you that we cannot guarantee confidentiality, because the content of the email is accessible to third parties.

Therefore, we recommend to you to send confidential information only via post.

§ 8 Access right

We will gladly inform you about the data which we have saved about your person upon a request by letter to which you please add a copy of your passport to identify yourself.

§ 9 Contact

You can always send your questions to the following email address: or to the following postal address: rent-a-guide GmbH, Huestraße 6, 44787 Bochum, Germany.


Downlod data privacy statement [PDF, 52 KB]